Customer Care
Contact FANUYA Support
We are here to help. Whether you have an inquiry regarding an order status, need assistance with a product, or wish to initiate an exchange or return, our support desk is at your service.
Direct Support Channels
We prioritize prompt, human assistance for all customer inquiries:
- Email Support: support@fanuya.com (Fastest response channel — typically within 12 to 24 business hours).
- Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM Eastern Standard Time (EST).
- Order Status Inquiries: Please include your FANUYA Order Number (e.g., #order_...) in your subject line for expedited assistance.
- Business & Partnerships: partnerships@fanuya.com
Order Tracking & Quick Assistance
Need to check your shipment's latest whereabouts? You can check your automated shipping email for real-time USPS/UPS/FedEx carrier updates, or visit your Customer Account dashboard.
For returns or exchanges, remember to include your order number and the email address used during checkout so we can issue your Return Merchandise Authorization (RMA) promptly.
Operating & Correspondence Address
FANUYA DTC Operations
1007 N Orange St, Suite 400
Wilmington, DE 19801
United States
Customer Security Notice
For your safety, FANUYA customer representatives will never ask you to disclose your full payment card number, CVV code, account password, or two-factor authentication codes via email or chat.