Privacy Policy
Privacy & Data Protection
At FANUYA, we take your trust and personal privacy seriously. This Privacy Policy details how we collect, utilize, and protect your information when you browse our storefront, create an account, or complete a purchase.
Information We Collect
We collect only the information necessary to fulfill orders, ensure account security, and provide reliable customer support:
- Personal Identifiers: Name, shipping address, billing address, email address, and telephone number.
- Transaction Data: Order history, items purchased, chosen shipping preferences, and payment status.
- Technical & Device Information: IP address, browser type, operating system, and session timestamps used for fraud prevention and performance optimization.
Payment Security & PCI-DSS Compliance
All payment transactions are processed through Stripe, a certified PCI Service Provider Level 1 (the highest level of certification in the payment industry).
FANUYA servers never store, process, or transmit your raw credit card numbers or security CVV codes. Sensitive payment information is encrypted directly between your browser and Stripe's secure infrastructure.
We Do Not Sell Your Personal Information
We stand firmly against predatory data practices. FANUYA does not sell, rent, lease, or monetize your personal information to third-party data brokers, marketing lists, or unauthorized advertising networks under any circumstances.
How We Use Your Data
Your information is utilized exclusively for genuine commerce operations:
- Processing, packaging, and dispatching your orders.
- Sending automated delivery notifications and tracking updates.
- Providing responsive customer service and addressing warranty or return inquiries.
- Preventing fraudulent transactions and ensuring store security.
Your Rights & Privacy Choices (CCPA & US Standards)
Under US privacy regulations and the California Consumer Privacy Act (CCPA), you retain the right to:
- Request disclosure of the specific pieces of personal information collected about you.
- Request correction of outdated or inaccurate personal information.
- Request permanent deletion of your customer record and account data.
- Opt out of non-essential marketing emails at any time via the unsubscribe link in our footers.
Contact Our Privacy Office
To exercise any of your privacy rights or submit questions regarding our data practices, please email privacy@fanuya.com or support@fanuya.com. We respond to all verified consumer privacy requests within 15 business days.